Settings & team
Plans & billing
Fosterling has four tiers -- Solo (free), Rescue, Shelter, and Network. Most rescues start on Rescue; Shelter adds the compliance and transport layer for orgs running real shelter operations at scale.
Plan tiers
Forever-free for solo caregivers and tiny groups.
- Up to 25 active animals
- Public adoption page & adoption applications
- Donation tracking & donor records
- TNR colony tracking & trap scheduling
- 1 staff seat
The full Fosterling core for rescues, sanctuaries, and welfare funds.
- Unlimited animals, fosters, volunteers, and contacts
- AI intake fill, AI bio drafting, Ops Copilot
- Adoptions, foster matching, lost & found
- Sanctuary mode (TNR colonies stay free on every plan)
- Donations, sponsorships, and donor stewardship
- Public microsite (custom domain & full theming)
- Foster portal
- Medication & vaccine inventory with expiry alerts
- 10 staff seats
Everything in Rescue, plus the compliance & transport layer for orgs running real shelter operations at scale:
- Transport coordination & relay legs
- Cruelty & hoarding cases (legal hold, chain-of-custody)
- Bite & rabies-quarantine compliance tracking
- Audit log export
- Auto re-crawl of connected sources
- Unlimited staff seats
Everything in Shelter, plus coalition features for multi-org networks.
- Coalition management (invite and manage partner orgs)
- Cross-org animal transfers and transport coordination
- Network-level reporting and analytics
- Shared animal listings across coalition members
- SSO, audit log, and SLA
- Priority support
Starting out on Solo
New orgs start on the free Solo plan -- no trial, no card required. Upgrade whenever you're ready for unlimited animals, AI features, and the rest of the Rescue toolkit.
Upgrading your plan
- 1Go to Settings > Billing.
- 2Under Upgrade your rescue, click Upgrade to Rescue, Upgrade to Shelter, or Upgrade to Network.
- 3Enter your payment information in the Stripe checkout window. Fosterling uses Stripe -- your card details are never stored on Fosterling's servers.
- 4Complete checkout. Your new plan is active immediately.
Managing your subscription
From Settings > Billing you can:
- View your current plan and next billing date
- Click Update payment method to change your card
- Click Change plan to move to a different tier
- Click Manage or cancel subscription to cancel -- your org moves back to the free Solo tier at the end of the billing period
These open Stripe's secure customer portal, where you can also download past invoices.
Nonprofit discounts
Registered 501(c)(3) organizations qualify for a nonprofit discount. Verify your status automatically from Settings → Billing — enter your EIN and the discount is applied to checkout instantly. No support ticket needed.
- What features require the Shelter plan?
- Transport coordination, cruelty & hoarding case management, bite & rabies-quarantine compliance tracking, audit log export, and auto re-crawl of connected sources. Unlimited staff seats also require Shelter. Calendar sync and QuickBooks/Xero accounting sync are available on every paid plan.
- If I downgrade from Shelter, what happens to my connected integrations?
- Integrations that depend on Shelter-only features are paused. Your data (donations, transport records, etc.) is preserved in Fosterling; it just won't sync going forward.
- Is billing monthly or annual?
- Both options are available. Annual billing is discounted -- the discount amount is shown on the upgrade page.
- Can I get an invoice for my records?
- Yes -- past invoices are available as PDFs from the Stripe customer portal (Settings → Billing → Manage or cancel subscription).
- What happens if my payment fails?
- Stripe retries the payment automatically. If it fails after retries, you'll receive an email and your account will revert to the free Solo plan until a payment succeeds.