Refund Policy

We want you to be happy with your purchase. Cladeworks LLC, trading as Fosterling, offers the following refund terms on paid subscriptions.

30-day money-back guarantee

If you're not satisfied with a paid subscription, you can request a full refund within 30 days of your initial purchase or your most recent renewal charge. There are no trick clauses — if you ask within the window, you get your money back for that billing period.

How to request a refund

Payments are processed by Stripe on our behalf. To request a refund, email us at billing@fosterling.io from the address you used at checkout, and include the date of your last charge. We'll confirm and issue the refund through Stripe within 2 business days.

Once approved, refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

After the 30-day window

After 30 days, subscriptions are non-refundable for the current billing period, but you can cancel at any time from your billing settings. Cancellation takes effect at the end of the current period — you keep paid access until then, and we will not charge you again. We may still grant a discretionary refund in exceptional circumstances (e.g. extended Service outage); email billing@fosterling.io and we'll review your request in good faith.

Free plans

The free Solo plan never charges you, so there is nothing to refund.

Chargebacks

Please contact us before filing a chargeback — most issues can be resolved within a day or two. Fraudulent chargebacks may result in suspension of your account.

Contact

Refund or billing questions: billing@fosterling.io.